Privacy Policy

At Car MC, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website or avail of our car servicing services. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of personal information to provide you with efficient services. The types of information we collect include:

Personal Identification Information: Full name, email address, phone number, and vehicle details (make, model, year).
Usage Data: Information about your interactions with our website and services, including IP address, browser type, and time of visit.

2. How We Use Your Information

Car MC uses your personal data for the following purposes:

To provide and maintain our car servicing and repair services.
To process your payments and provide billing information.
To communicate with you regarding appointments, service updates, and promotional offers.
To enhance our website functionality and ensure it meets your needs.
To comply with applicable legal obligations, including UAE data protection laws.

3. Legal Basis for Data Processing

We process personal information in accordance with UAE Federal Law No. 45 of 2021 (UAE Data Protection Law). The legal basis for processing your data includes:

Consent: You have provided clear consent for us to process your data for specific purposes.
Legal Compliance: We may be required to process your data to comply with applicable legal requirements.

4. Data Retention

Car MC will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the retention period expires, your personal data will be securely deleted or anonymized.

5. Sharing Your Data

We do not share your personal data with third parties, except in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors or IT support.
Legal Compliance: We may disclose your information if required by law or in response to lawful requests by public authorities (e.g., court orders, and government regulations).

6. Security of Your Data

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure server environments.

7. Your Data Protection Rights

In accordance with UAE Data Protection Law, you have the following rights:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request corrections to any inaccurate or incomplete data.
Right to Erasure: You can request that we delete your personal data, subject to certain legal exceptions.
Right to Restriction: You can request that we limit the processing of your personal data in certain circumstances.
Right to Object: You can object to the processing of your personal data in cases where it is being processed based on your legitimate interests.

To exercise any of these rights, please contact us at neiljacob@car-mc.com.

8. Cookies

Our website uses cookies to enhance user experience and track website performance. Cookies are small data files stored on your device that help us analyze web traffic and tailor our services to your preferences.

You have the option to disable cookies through your browser settings, but doing so may affect your experience on our website.

9. Changes to This Privacy Policy

Car MC reserves the right to update this Privacy Policy at any time. We will notify you of any significant changes by posting the new Privacy Policy on our website. We encourage you to review this page periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:

Car MC
Warehouse 3 24 Street – Al Quoz – Industrial Area 4 – Dubai
Phone: 058 5991505
Email: neiljacob@car-mc.com

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.